Return Policy

At PNG, we want you to be completely satisfied with your purchase. If you are not happy with your purchase for any reason, we offer a hassle-free return policy to make your shopping experience as smooth as possible.
1. Eligibility for Returns
  • To be eligible for a return, your item must be in new and unused condition, with all original tags and packaging intact.
  • Returns must be initiated within [number of days, e.g., 30 days] from the date of delivery.
  • Customized or personalized shirts are non-returnable unless they are defective or damaged.
2. How to Initiate a Return
To start the return process, please follow these steps:
  • Contact our customer support team at [customer support email] or [customer support phone number] to inform us of your intent to return the item. Please provide your order number and a brief explanation for the return.
  • Our team will guide you through the return process, including providing a return authorization (RA) number and the return shipping address.
3. Return Shipping
  • You are responsible for the cost of return shipping unless the item you received is defective or damaged. In such cases, we will provide a prepaid shipping label.
  • We recommend using a trackable shipping method when returning items to ensure their safe arrival at our facility.
4. Refund Process
  • Once we receive your returned item and inspect it for eligibility, we will process your refund.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow [number of days, e.g., 5-10 business days] for the refund to be processed and reflected in your account.
5. Exchanges
If you wish to exchange your item for a different size, color, or style, please indicate this when contacting our customer support team. We will provide instructions on how to proceed with the exchange.
6. Non-Returnable Items
The following items are non-returnable:
  • Gift cards
  • Final sale items
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact our customer support team within [number of days, e.g., 7 days] of delivery. We will arrange for a replacement or refund, depending on product availability.
8. Cancellations
Orders can be canceled within [number of hours, e.g., 24 hours] of purchase. After this period, we cannot guarantee the cancellation of an order as it may have already been shipped.
9. Contact Us
If you have any questions or concerns about our return policy, please feel free to contact our customer support team at png-file@support.com.
We reserve the right to update or modify this return policy at any time, so please review it periodically for any changes.
Thank you for shopping with PNG, and we appreciate your business!